Elevaz respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors and adhering to the Australian Privacy Principles in the Privacy Act 1988 (Cth).
This Privacy Policy applies to https://elevaz.au/ (the "Site") owned and operated by Koselig Concepts Pty Ltd. The term "Elevaz," "we," and "us" includes Elevaz and our parent entity. The Privacy Policy explains how Elevaz may:
- collect,
- use, and
- disclose
Personal Information (defined below) we obtain through the Site, communications with us, or from third parties. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information. "Personal Information" means information that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as name, address, email address, or phone number. We do not consider Personal Information to include information that has been anonymised such that it does not allow a third party to easily identify a specific individual.
Personal Information we collect
We collect Personal Information when you choose to provide it to us when you:
- register to use the Site;
- purchase an Elevaz Product on the Site;
- use the Site; and
- communicating with us.
We also collect Personal Information using cookies, pixels, server logs, and other similar technology as you use the Site.
Register an Account. The Site provide an option to creating a user account (an "Account"). If you decide to create an Account, you will provide us with certain Personal Information, such as user name, password, name or alias, and the email address. You are not required to register to use the Site.
Purchase an Elevaz Product. When you purchase an Elevaz product using the Site, you provided with option of logging into an Account or checking out as a guest. In either case, when you purchase Elevaz product, you will provide us with Personal Information, such as your name, email address, telephone number, billing address and shipping address. We also collect your purchase history.
Make a Payment. When you make a payment through the Site, you may need to provide Personal Information to our third-party payment processors. Such Personal Information may include sensitive Personal Information, such as your credit card number.
Submit Information to the Site. We collect the information you submit to the Site. For example, when you post a review of an Elevaz product on the Site or refer a friend to Elevaz using the Site, the Site will collect the information in your submission to the Site, including any Personal Information. If you choose to submit content to any public area of the Site, such content will be considered "public" and will not be subject to the privacy protections set forth herein.
When you provide us with your email address or phone number, we make certain inferences about you that may be considered protected class information. We may make inferences about age, sex, income level, geo-location, family status, and political affiliation by leveraging data analytics service providers that provide us with the inferences. The inferences are not based on actual personal information and may be inaccurate.
Additionally, we may collect on-site behavioural data such as purchasing tendencies, browsing behaviour and considered purchases.
Communicate with Us. We may also collect Personal Information from you when you communicate with us. For example, you may send us Personal Information by writing an email to us or subscribing to the Elevaz newsletter. If you contact us, we may keep a record of that correspondence.
Passive Collection. The Site collects and stores information generated automatically as you use it, including your preferences and anonymous usage statistics. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data. We use this data to analyze trends in the aggregate and administer the site. Non-personal information that we passively collect may be combined with other information about you, including Personal Information.
Tracking Technologies. Elevaz and its partners use cookies, pixels, server logs, and other similar technology to analyze trends, administer the website, track users’ movements around the website, and gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service. Non-personal information that we collect using these technologies may be combined with other information about you, including Personal Information.
Our use of Personal Information
We use Personal Information to facilitate and improve our services and communicate with you.
Internal and Service-Related Usage. We use and retain information, including Personal Information, to improve and facilitate the Site and our services. We may also use such data to deliver targeted advertising to consumers that are displayed on both Elevaz websites and unaffiliated websites, to analyse interactions with and performance of our Site, to measure the effectiveness of advertising on behalf of our advertising partners, and to identify the audience most likely to respond to an advertisement. We may also use data from third parties (such as data vendors) according to their privacy policies, and enhance information (including Personal Information) that we have collected with such third-party data. We believe that the use of such information helps provide users with better services.
Communications. We may send emails to the email address you provide to us to verify your account and for informational and operational purposes, such as account management, customer service, or system maintenance.
SMS. You may elect to receive text messages from us. When you sign up to receive text messages, we will send you information about promotional offers and more. To the extent you voluntarily opt to have SMS notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message.
Marketing. We may use information about you, including Personal Information, to send you information about Elevaz’s products and services.
Non-Personal Information. We may use anonymised, aggregated or other data that is not Personal Information for any purpose, including marketing. These uses may include but are not limited to analysing interactions with and performance of the Site, enabling us to improve our Site and services, and sharing such information with our business partners, affiliates, or any other third party. Similarly, we may enhance any such anonymised and aggregated data collected via our Site with other information collected from our business partners.
Disclosure to Third Parties outside Elevaz
We may share your information:
- to comply with legal obligations;
- to protect and defend our rights and property; and
- with your permission.
Your information may be shared with third parties for our marketing purposes. We may share the following personal information with third-party ad networks - IP Address, internet or electronic activity, purchasing tendencies, considered purchases, purchase history and possibly other unique online identifiers. We may also share your email, and telephone with a third party for behavioural on-site targeting and email and/or text marketing for Elevaz products.
We use Service Providers. We may share Personal Information with our service providers who perform services on our behalf. These service providers are authorised to use your Personal Information only as necessary to provide these services to us.
- Providing customer services including fulfilling orders, delivering packages, and communicating with you about your order
- Payment processing
- Sending, evaluating and improving marketing communications
- Selling and marketing our products
- Fulfilling subscription services
- Conducting research and analysis
- Measuring and improving the performance of the Site
- Verifying your identity and preventing fraud
- Developing and improving Elevaz products and services
- Registering your Account
- Detecting, preventing and remediating fraud or other potentially prohibited or illegal activities
Third-party Sites and Social Media Platforms
The Site may contain links to other websites and other websites may reference or link to our Site. These other domains and websites are not controlled by us. We encourage our users to read the privacy policies of every website and application that they interact with. We do not endorse, screen or approve, and are not responsible for the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk.
The Site also contains links and interactive features with various social media platforms. If you already use these platforms, their cookies may be set on your device when using our Site. You should be aware that Personal Information which you voluntarily include and transmit online in a publicly accessible blog, chat room, social media platform or otherwise online, or that you share in an open forum may be viewed and used by others without any restrictions. We are unable to control such uses of your information when interacting with a social media platform, and by using such services you assume the risk that the Personal Information provided by you may be viewed and used by third parties for any number of purposes.
Security of Your Information
We take reasonable steps to ensure that your information is treated securely and follows this Privacy Policy. We follow generally accepted standards to protect Personal Information submitted to us, both during transmission and once it is received. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure.
Changes to Our Privacy Policy and Practises
As we plan to ensure our privacy policy remains current. this policy is subject to change. We may modify this policy at any time, in our sole discretion and all the modifications will be effective immediately upon our posting of the modifications on this Site. Please return periodically to review our privacy policy.
Questions or Suggestions
If you have concerns or suggestions for improving this Privacy Policy, please send an email to service@elevaz.au.